The Legacy Redesign
Empowered Benefits created a software for companies’ HR to manage their employees’ health insurance benefits. Such as Lowes, Harris Teeter, Synder’s Lance and other companies all sizes. This legacy platform is a robust software with the ability to customize to every company’s needs but is outdated and ready for a facelift.
Learn and assess the user’s needs, pain points and work flow to create an efficient software without compromising it’s robust abilities that everyone loves.
For legal privacy reasons, I cannot go deep into the process, strategy and visuals but I will highlight my work below:
- Personas: Created personas for the multiple types of users. Documenting their training levels, goals, motivations, pain points and other software they use to perform their jobs. = 6 Total.
- In-Person Interviews: Interviewed the users of the software to understand their work flows, likes/dislikes, IT problems and their “work arounds” for it, work environment to develop solutions for their pain points in the redesign.
- Phone Interviews: Interviewed remote users of the software for the same reasons listed above.
- Journey Map: Created a journey map using sticky notes in collaboration with UX Designer after interviews.