Empowered Benefits’ Legacy Redesign

SUMMARY
Empowered Benefits created a software for companies’ HR to manage their employees’ health insurance benefits. Such as Lowes, Harris Teeter, Synder’s Lance and other companies all sizes. This legacy platform is a robust software with the abiity to customize to every company’s needs but is outdated and ready for a facelift.

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OUR OBJECTIVE
Learn and assess the user’s needs, pain points and work flow to create an efficient software without compromising it’s robust abilities that everyone loves.

MY CONTRIBUTION
For legal privacy reasons, I cannot go deep into the process, strategy and visuals but I will highlight my work below:

  • -Personas: Created personas for the multiple types of users. Documenting their training levels, goals, motivations, pain points and other software they use to perform their jobs.

  • In-Person Interviews: Interviewed the users of the software to understand their work flows, likes/dislikes, IT problems and their “work arounds” for it, work environment to develop solutions for their pain points in the redesign.

  • Phone Interviews: Interviewed remote users of the software for the same reasons listed above.

  • Journey Map: Created a journey map using sticky notes in collaboration with UX Designers after performing phone and in-person interviews.